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FAQ

In our FAQ section, we answer the key questions that matter to you: why our certification process is the right choice, what advantages our technology offers, how our transparent pricing model works, and who stands behind DICIS AG.

You will gain a clear understanding of how we enable small and service-oriented companies to achieve ISO 9001 certification quickly, efficiently, and cost-effectively. From the certification process and technical approach to our values and way of working, all relevant information is available at a glance.

Questions about certification

Yes. The certification is carried out fully in accordance with ISO standards.

ISO requires certification bodies to operate in line with the relevant CASCO standards. We ensure this through a transparent and traceable qualification process for our auditors, based on the standards of the International Register of Certified Auditors (IRCA), as well as through our membership in the German Association of Independent Certification Bodies (BVUZ) in our home market, Germany.

The certification is conducted independently. Independent certification is recognized in approximately 95% of all cases. ISO itself, as the originator of the standards, states on its website:

“Accreditation is not compulsory, and non-accreditation does not necessarily mean the certification body is not reputable.”

This underlines that a certification issued by DICIS AG has the same practical value as other ISO certifications, as compliance with the respective standard is thoroughly and properly assessed.

Here you will find the explanations for the certification of ISO.

Until now, preparing all required ISO documentation typically took five to seven months. With our AI-supported ISO certification platform, this effort is reduced to five to seven hours.

Depending on how intensively customers work on their documentation, certification can be achieved within as little as 24 hours. In practice, however, many customers deliberately take a bit more time to fully benefit from ISO 9001 certification — such as establishing standardized processes, improving efficiency, and strengthening information security.

When customers invest around one hour per day, certification is usually completed within one week, while still realizing the full operational value of the standard.

After you become a customer, our certification team will contact you as a first step to clarify any open questions regarding the certification process. You will also receive a concise introduction to our certification platform, enabling you to get started immediately.

Once you have completed your documentation, you register for a trial audit. During this session, you review your documentation together with a lead auditor, giving you the opportunity to identify gaps, finalize missing elements, and ensure practical implementation.

After the trial audit, you schedule your official certification audit. Upon successful completion, you receive your certification report and ISO 9001 certificate and are formally certified.

As a customer, you receive far more than just a certificate.

You receive an official ISO 9001 certificate containing all information required by the standard, including your company details, scope of certification, and an individual certificate number. In addition, you receive a digital certification profilethat can be integrated directly into your website, allowing customers to see transparently which ISO 9001 requirements your organization fulfills.

You are also listed in the DICIS certificate database, enabling customers and business partners to verify your certification at any time.

Furthermore, you receive a detailed certification report that clearly documents the ISO 9001 requirements you meet. This report can be shared with interested parties on the customer side — such as quality managers, procurement teams, or compliance departments — and serves as a reliable proof of your structured processes and quality standards.

Does the price include the ISO 9001 certification?

Yes. The DICIS price includes the full ISO 9001 certification audit, conducted entirely online, as well as the annual surveillance audit.

Our certification process has been specifically designed for small, service-oriented companies. Traditional certification approaches and pricing models often create unnecessary administrative effort and disproportionate costs for these businesses. DICIS therefore offers a transparent all-inclusive model that covers all certification services and is intentionally structured to be simple, efficient, and business-friendly.

Questions about DICIS

We specialize in helping small service companies to get certified quickly and easily. Our customers are often just starting out and face major bureaucratic challenges. They waste a lot of time on bureaucracy that they actually need for their customers and for their business success. Our mission is to help these companies to implement all the requirements of the very complex standards quickly and easily. Other certification bodies provide excellent services for medium-sized companies and corporations. We, on the other hand, have the philosophy of focusing entirely on the needs of our target group and providing fast and practical certification.

ISO management systems were originally developed to improve the way companies operate. The standards are designed to support companies, not to burden them. However, the high bureaucratic demands often have the opposite effect, especially for small companies: instead of implementing a helpful and practical management system that offers real added value, companies get caught up in a flood of bureaucracy.
We have therefore designed both our certification tool and the entire certification process to maximize the benefits for our customers. During the audit, we not only strictly check compliance with the standard, but also focus on how companies can specifically use the ISO certification to their own advantage. This is how we ensure that certification does not become a burden, but actually contributes to improvement.

What qualifications authorize DICIS to carry out certification?

The DICIS certification body is managed by Thomas Werner, an experienced auditor who has been conducting certification audits for various organizations for years. The management of the certification body is supported by a team of auditors for various specialist areas. All members of the certification team have a solid education as lead auditors as well as years of practical experience. When selecting our auditors, we place particular emphasis on the fact that they certify in a practical way and understand the specific requirements of small service companies.

The ISO standards provide for a very strict separation between consulting and auditing (certification). The same person who advises a customer on setting up a management system is not allowed to certify it. For this reason, Innolytics AG, which developed the certification tool, has separated the support in setting up the management system and the certification in terms of organization.
A certification audit is – even if it is not classic consulting – still more than just a mere control. It is an appointment during which our customers, in addition to the assurance that they are in compliance with the standard, also receive practical suggestions for improvement, which they can use to specifically improve their company.

DICIS’ parent company is Innolytics AG, which is committed to the digitization and certification of management systems in its statutes. Innolytics AG is supported by 60 shareholders who come from the active management of companies and from self-employment. The challenges of small service companies to obtain certifications quickly and easily were the main reason for them to invest in the company. Innolytics AG aims to offer these services worldwide and thus become the market leader in digital company certifications.

Questions about the certification tool

To get started, our customers fill out a questionnaire. After about 20 minutes, the basic structure of the quality, environmental or information security management system is in place. As soon as the company description has been entered, the AI assistant generates targeted suggestions, for example for instructions, process descriptions or information security guidelines.
Behind this process is a prompt management system that specifically addresses the AI service OpenAI. The results created are fed directly into the software, enabling customers to respond quickly and efficiently to the requirements of the standards.

The standards contain more than 300 different requirements. A team of experts spent a total of three years structuring these requirements in such a way that they can be quickly and easily implemented in practice. This resulted in the seven steps that companies follow.
These steps include entering the basic company data, objectives, processes and documents, risks and assessments (audits and management reviews). In the seventh and final step, the management system with the standard’s specifications is made available to employees.
These seven steps ensure that our customers can implement the requirements of the standard in a structured and efficient manner.

Can I download my documentation as a PDF?

Yes, as a paying customer you can download all the documentation in PDF format. This is not possible with the free trial version. As a paying customer, you can download a list of measures, specifications, audit reports and management review reports, among other things.

If you decide not to become a customer after the 30-day trial, your platform will automatically be deleted. This ensures that none of your company or personal data remains in our systems. Should you later decide to use our tool to implement your certification, you would need to create a new questionnaire. This automatic deletion means that you have to create a new platform, but in return it ensures that we comply with all data protection requirements for your benefit.

Our support team is always available to help customers with technical questions and problems. This is how we ensure that you can use the platform without any problems. Our team will help you with both the certification tool and general technical issues. If a problem cannot be solved immediately, we will find a quick and efficient solution. Our goal is to ensure that you can fully concentrate on implementing your certification.

Further questions

Do I need to cancel the 30-day trial period?

No, you don’t have to cancel. You also don’t automatically subscribe. After 30 days, your trial period ends automatically, and no special cancellation is required. We do this because we categorically oppose automatic “subscription traps” and want to provide our customers with a transparent and fair experience.

We want to focus all of our energy on our customers and providing high-quality certification. That’s why we have chosen Digistore24 as our payment service provider. They ensure that billing is handled fairly and transparently and that no problems arise. This allows us to focus on your certification while all payment processes are handled professionally and reliably.

We offer certification in the form of a cost-effective and simple subscription model. This sets us apart from other certification bodies, which often demand five-figure sums in advance. We are only able to offer this affordable subscription model because we have customers who remain loyal to us over the long term.
We fully understand that some customers only want to take out certification for a short period of twelve months. However, since high-quality certification is associated with corresponding costs for us, we have to charge higher monthly fees in this case.

Yes, because it follows a global standard that is recognized in almost all countries. Numerous companies around the world are certified according to these standards. The standards were originally developed to ensure uniform quality standards in international trade. This means that the DICIS certificate is also internationally recognized.

DICIS issues the certification directly for the full contract period (e.g. 24 months). A surveillance audit is carried out annually within this period. The purpose of this audit is to verify whether the requirements continue to be met and the management system is being implemented correctly.

If you decide to renew the contract after it has expired, the validity of your certificate will be automatically adjusted so that you remain certified.

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